MOUTHGUARDS
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All orders will receive a confirmation email when the order is placed and another email when their order has been dispatched. Please allow 3 working days for all orders to process. All orders will be shipped out on normal weekdays, Monday to Friday.
Please ensure you enter your correct and complete delivery address when placing an order as we cannot be responsible for orders that go missing due to incorrect delivery details. For all shipping please include your contact phone number so that the courier may contact you if there are any problems with delivery. If you do not receive a shipping confirmation email within 4 working days, please contact customer service. Thank you.
For insurance and extra cover please email us at orders@askarifighter.com
Delivery estimate is 1-3 working days from dispatch. Always Free Shipping* to all our customers within Sweden.
We deliver to all corners of the world. Delivery estimate is 1-5 working days from dispatch depending on what shipping service you choose.
You will receive a confirmation e-mail from us when your order is shipped. Once reaching your country, it may take additional days for the package to be passed through customs. This additional time varies with each country outside the EU countries.
We are pleased to offer fast and convenient shipping options for our customers. For those located in Sweden, we offer always free shipping with a delivery time of 1-2 business days. For our international customers, we offer free shipping for orders over 250€ with a delivery time of 2-5 business days via UPS. We strive to provide the best customer service and shopping experience possible.
Sweden - 1-2 business days | Always Free Shipping *
International Shipping - 2-5 business days | Free Shipping over €200*
*Please note that certain items such as boxing bags, bulletproof vests, and custom-made products are excluded from our free shipping offer. Shipping costs for these items will be calculated at checkout and will vary depending on the size and weight of the product.
Our deliveries are handled by DHL Express. It’s easy, fast, and secure to ship with DHL Express.
DHL Express offers several convenient and flexible delivery options for your shipment. During shipping, you will receive regular updates of the delivery status by text/email including a link to the DHL On Demand Delivery [ODD] portal where you simply select your preferred delivery option.
Should this not fit with your schedule, you can customize your delivery via DHL ODD and decide how, where, and when you want delivery to take place. DHL On Demand Delivery offers flexible delivery options.
For example,
You want DHL Express to:
- Deliver your package on another day:
- Deliver your package to another address (Alternate Address)
- Deliver your package at a safe place
- Deliver your package to a neighbor -
- Deliver your package at a DHL Service Point -
- Store your Package
General delivery time in business days;
Europe = 1-2 days
Asia = 2-4 days
America = 1-3 days
Oceania = 3-5 days
Africa = 2-4 days
All international customers are responsible for customs import taxes and duties within their own country. We will include an invoice with each parcel stating the full amount of each package.
Ordering custom clothing and gear is easy, but it's important to understand our shipping policies. When you order custom items such as muay thai shorts, MMA shorts, boxing gloves, or any other custom product, they will be shipped directly from our factory located outside the European Union (EU).
If you're an EU customer, please be aware that you will be responsible for paying import taxes and duties upon delivery. Customers outside the EU will also be responsible for paying taxes and duties, as is typical when ordering from international companies.
Keep in mind that all international customers are responsible for paying customs import taxes and duties within their own country.
To help you with this process, we will include an invoice with each parcel, stating the full amount of the package.
Here at Askari, we want all our customers to be pleased with all of their orders.
We know that not every purchase will fit and exchanges are sometimes needed. Because of this, we offer no-hassle easy exchanges. For exchanges, we cover the return shipping cost for free* to ensure a smooth process.
If you want to exchange for another size or a new product, we will provide you a free return label that you can print out and send back the product you want to exchange.
Once we have received your return we will immediately send you the new size or product you want to exchange to. We cannot guarantee the item you would like will still be available when the return reaches our department. If the size or product is unavailable, you will then be issued store credit for the returned item which you may use to purchase a new product.
TIME LIMIT FOR FREE EXCHANGES:
You have 30 days from the date you receive your order to contact us for a free exchange. Please note that free exchanges do not apply to sale items.
Once you’ve notified us of your decision to exchange the goods, you must send them back within 14 days from the date of your notification. If the package is not returned to us within 14 days, the exchange or store credit will not be processed.
Please note that the 30-day return period applies to all products, except for those that fall under specific exceptions such as sale items, custom-made products or items that cannot be returned for hygiene reasons once their packaging has been opened.
EXCHANGE SALE ITEMS*
You have 14 days from the day after you receive the order to request an exchange on a sale item. For these items, you are responsible for the cost of shipping the item back to us. Once we receive your return, we will cover the shipping cost of sending the new item to you.
Please note that if you initially requested a free return label to exchange your item/items but later decide to return them for a refund instead, a fee of between €14 - €20, depending on where you live in the world, will be deducted from your refund to cover the cost of the return label, as we only offer free exchanges and not free returns.
If you prefer, you can also choose store credit or exchange the item for another product of similar value. We take care of all shipping costs associated with the exchange, including the cost of the return label to us and the new shipping to you, this can be costly, but we want to provide you with the best service possible, so you can shop with peace of mind knowing that your satisfaction is our top priority.
Put a note inside the package of your order number and full name, and what products and sizes you would like to exchange, so we can easily find your order and make a smooth exchange.
To get the free return label, you need to contact us at orders@askarifighter.com and tell us your order number and what product you want to exchange.
You can always feel confident when buying from Askari. All items* returned within 30 days of receipt will be fully refunded. For example, if you received your order on November 1st, you have until December 1st to contact us to initiate a return and receive a refund.
If you contact us between 30 to 45 days after receiving your order, the return will be processed as store credit.
Within 30 days: Fully refunded.
Between 30-45 days: Store credit.
IMPORTANT:
Once you’ve notified us of your decision to return the goods, you must send them back within 14 days from the date of your notification. If the package is not returned to us within 14 days, no refund or store credit will be issued.
RETURN SALE ITEMS*
You have 14 days from the day after you receive the order to request a return on a sale item. For these items, you are responsible for the cost of shipping the item back to us.
REFUND PROCESSING AND RETURN GUIDELINES
Your refund is first processed when the product reaches our warehouse. It usually takes 3-4 days after we receive the items depending on your bank.
We recommend the use of an insured parcel service for international returns.
Please retain the proof of postage as we cannot issue refunds for items we do not receive.
You will be responsible for all return shipping charges.
We understand that sometimes things don't work out as planned. If you wish to return your order, you are responsible for sending it back to us.
However, if you are having difficulty finding a way to return your order, we can provide you with a return label for a fee of between €14 - €20, depending on where you live in the world, which will be deducted from your refund. If you wish to exchange an item instead of returning it, we will gladly provide you with a free return label at no extra cost.
Please contact us for any assistance with returns or exchanges, and we will do our best to ensure a smooth process for you. We want to ensure your satisfaction and strive to provide the best customer service possible.
Original shipping fees are non-refundable & return shipping is the responsibility of the customer.
The goods must have been unused and are in new condition All products must be returned to us in their original, unworn, unwashed, & smoke/smell-free condition.
All products must be returned in their original condition with packaging and tags included.
Please note that international customs duties and sales taxes are not refundable.
Please ensure that you clearly mark the shipment as a return on any customs forms or documents to avoid any additional charges upon arrival in Sweden.
- Due to hygiene reasons, we do not accept returns on groin guards, mouthguards, ankle guards, and other hygienic products, even if they are new.
- We do not accept returns on gift cards.
- We do not accept exchange or return on custom-made designed products.
- Original shipping fees are non-refundable & return shipping is the responsibility of the customer.
Email customer service for questions regarding specific measures.
All of our products are carefully checked before they are packaged. If an item is received damaged or defective, customer service needs to be notified within 3 days for an order replacement of a new product. Notification past the 3-day return window will not be eligible for a refund or replacement.
We guarantee that the products you have ordered are in good shape when you receive them. If you receive a broken or wrong product, please contact customer service as soon as possible.
We aim to send you the correct order every time, however, we are all human and mistakes are inevitable. If for any reason your items are faulty or incorrect, please get in touch immediately via email. We allow 30 days from purchase to refund/exchange a faulty item. We always bare the cost of shipping if you receive the wrong or faulty product/s. Always keep proof of your return until we receive your package.
We highly recommend using a trackable return method. Once we receive your package, your return will be processed in 2-5 business days. You will receive an email when your return is processed.
Return address:
Askari Fight Wear / Pound 4 Pound AB
Sweden
Gothenburg 422 59
Tagenevägen 14G
Sweden
Our customer service is always contactable by e-mail for any questions:
orders@askarifighter.com
We reserve the right to cancel a sale in the event stock is sold out or our suppliers are unable to supply an order, and for any price errors that may occur.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.